Feedback – Invoice Factoring NZ

Providing Specialist

Invoice Factoring NZ Feedback

Please give us your feedback about our service or product.

Complaints

If you are dissatisfied in any way with our service or product we would love to know about it. We want to get it right for you.

If you have an issue and would like to make a complaint please complete the attached form, or simply complete the fields below and send to us.

If you would prefer, you can contact Financial Dispute Resolution in the first instance, at www.fdr.org.nz, or 0508 337 337 and they will coordinate the issue. FDR can help you make your complaint. However they cannot consider the complaint until we have had an opportunity to resolve it first.

We have a formal complaints process and will try to reach a satisfactory resolution as soon as possible.
If you are not satisfied with the outcome of our process and decision you can make a complaint to our independent dispute resolution scheme Financial Dispute Resolution www.fdr.org.nz or 0508 337 337; PO Box 5730, Wellington 6145.

Acknowledge within 2 working days
Immediately investigate the issue and endeavour to have a decision letter to you within 10 working days.
- We may need to ask you for more information
- The decision will include a summary of the complaint, the outcome of the investigation and views of the issues raised
If you are not happy with the decision or have further information to provide us in support of your claim, you can seek re consideration from us.
If
- We cannot reach a satisfactory resolution with you we will issue a Deadlock Notice, or
- You have not heard from us within 3 months from the date you lodged your complaint you can take it up with Financial Dispute Resolution, www.fdr.org.nz who will, if the issue
- Fits within their jurisdiction, work with us both to seek an early resolution using their 4-step process – see www.fdr.org.nz – The entire process is free to you.
Alternatively you can take your complaint to another forum such as the District Court or Disputes Tribunal

About Us &

What We Do

Invoice Factoring NZ operates from their Auckland and Whakatane offices and has the clout of this New Zealand icon company to support its factoring operation. We are also able to provide vehicle, plant and equipment and property loans directly from Asset Finance.

We are not a bank, you are not a number

While New Zealand banks are very good they will always lend on their terms only and do not have the same flexibility that our specialist invoice finance company does. We learn our client’s idiosyncrasies and adapt our facilities to suit individual needs in the spirit of partnership.

Professional yet flexible

We have professional, international grade systems and an interactive client portal that enables us to provide headache free funding solutions. Our flexibility in no way compromises the professionalism that Asset Finance has been delivering to customers for many years.

Competitive rates

Factoring with Invoice Factoring NZ does not need to be expensive as our tried and proven systems serviced hundreds of New Zealand clients in the past. We charge a simple interest rate and a single admin fee based on invoice value. If your invoices are paid within 90 days this is it, we do not charge additional fees when an invoice goes to 30 or 60 days as many other New Zealand factoring companies do.